Privacy Policy

• Personal Information: We may collect your name, email address, phone number, delivery address, and account details when you place orders or interact with our services.
• Order Information: We may collect order details, restaurant selections, delivery instructions, order history, and customer support communication.
• Payment Information: Payment details may be collected or processed securely through approved payment providers to complete your transactions.
• Usage Data: We may collect IP address, device information, browser type, app usage, pages visited, and general usage patterns to improve our services.

• Order Processing: To process your orders, confirm details, arrange delivery, communicate updates, and provide customer support.
• Service Improvement: To analyse usage trends, improve app performance, enhance customer experience, and develop better platform features.
• Communication: To send order updates, delivery notifications, support messages, account information, and service-related alerts.
• Marketing Communications: With your consent, we may send promotional emails, offers, discounts, and app notifications. You may opt out at any time.

We use reasonable and industry-standard security measures to help protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration. However, no online system, data transmission, or storage method can be guaranteed to be completely secure.

We may share your information with trusted third parties where necessary to operate the Qpesto platform and provide our services.

• Restaurants, merchants, or grocery providers to prepare and manage your order.
• Delivery partners or drivers to complete delivery services.
• Payment processors to securely process transactions.
• Technology providers who help us operate our website, app, communication, and support systems.
• Legal or regulatory authorities where required by law.

We do not sell or rent your personal information for marketing purposes.

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate or outdated information.
• You may request deletion of your personal information, subject to legal or operational requirements.
• You may opt out of marketing communications at any time.
• You may contact us if you have concerns about how your information is handled.

Qpesto is not intended for children under the age of 18 without appropriate parental or guardian supervision. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

We may collect or use location information through Google Maps or similar services to support delivery address selection, distance calculation, driver tracking, real-time delivery updates, and service availability. You may manage location permissions through your device or browser settings.

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyse usage, and provide a better browsing experience. You can control or disable cookies through your browser settings.

We retain personal information only for as long as necessary to provide services, manage orders, meet legal requirements, resolve disputes, maintain records, and improve our platform.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of Qpesto means you accept the updated policy.