Terms and Conditions

• You must be at least 12 years old to use our services.
• You agree to provide accurate, complete, and up-to-date information when placing orders or using our website.
• You are responsible for keeping your account login details confidential and secure.
• You agree not to misuse the platform, interfere with its operation, or use it for unlawful purposes.

• Orders placed through Qpesto are subject to restaurant, grocery, merchant, or delivery partner availability.
• We reserve the right to refuse, cancel, or amend any order where necessary.
• Delivery times are estimates only and may vary due to traffic, weather, merchant preparation time, driver availability, or other external factors.
• You are responsible for providing accurate delivery addresses, contact details, and delivery instructions.
• If you are unavailable at the delivery location, your order may be delayed, cancelled, or marked as delivered depending on the situation.

• Prices for food, grocery items, parcel delivery, service charges, and delivery fees may change without prior notice.
• Payment is required at the time of placing an order unless another approved payment method is offered.
• We may accept secure online payment methods, card payments, or other available payment options depending on the platform setup.
• You agree that all payment details provided are accurate and that you are authorised to use the selected payment method.

• Due to the nature of food, grocery, and parcel delivery services, refunds are generally not offered once an order has been accepted or delivered.
• If you receive a damaged, incorrect, missing, or defective item, you must contact us as soon as possible.
• Refunds, replacements, or credits may be provided at our discretion in exceptional circumstances.
• Refund decisions may depend on merchant confirmation, order status, delivery records, and supporting evidence.

• All website content, branding, logos, text, graphics, design elements, and platform materials belong to Qpesto or its authorised owners.
• You may not copy, reproduce, modify, distribute, or use our content without written permission.
• Unauthorised use of Qpesto branding or platform content may result in further action.

• We limit our liability to the maximum extent permitted by Australian law.
• We are not responsible for indirect, incidental, special, or consequential losses arising from your use of our services.
• We are not liable for delays, merchant errors, unavailable items, third-party service failures, or circumstances outside our reasonable control.

You agree to indemnify and hold harmless Qpesto, Qminimore Pty Ltd, its staff, service providers, merchants, and delivery partners from any claims, losses, damages, costs, or expenses arising from your misuse of our services, breach of these terms, or violation of applicable laws.

These Terms and Conditions are governed by the laws of Australia. Any disputes will be handled in accordance with applicable Australian legal requirements.

We reserve the right to update, change, or replace these Terms and Conditions at any time. Continued use of Qpesto after changes are published means you accept the updated terms.

• Restaurants and merchants may prepare food in kitchens where allergens are present.
• Qpesto cannot guarantee that food items will be completely allergen-free.
• Customers must clearly inform the restaurant or merchant of any allergies or dietary requirements before placing an order.
• We will try to assist where possible, but we do not accept liability for allergic reactions or food intolerance issues.